Your FileMaker system, running properly. Every day.
If your business depends on a FileMaker system, you need a support partner who knows the platform deeply and responds when something goes wrong. We host, maintain, and support live FileMaker environments globally.
What a support retainer covers.
Hosted FileMaker Server Management
Your FileMaker server hosted on our Ubuntu infrastructure, managed and monitored by the team that built it. Backups verified weekly. Server updates applied. You don't think about it.
Support Retainers
A monthly support allocation covering end-user support, bug fixes, minor enhancements, and system updates. First-call response from the developer who knows your system, not a tier-one helpdesk reading from a script.
System Enhancements and Modifications
Your business changes. Your software should too. Retainer clients get ongoing development time for enhancements, new modules, and workflow changes as your operation evolves.
Performance Optimisation
Slow queries, inefficient scripts, database bloat: we find what's dragging the system down and fix it. Often without touching the user-facing layer.
Backup and Disaster Recovery
Scheduled backups with verified restore capability. If something goes wrong, you're not starting from scratch.
Version Upgrades
Claris releases new FileMaker versions regularly. We manage the upgrade path: testing in a development environment first, deploying to production with zero downtime.
What you can count on.
Three things every support client tells us matter. We measure ourselves against them.
The other two things.
Ready to talk? Let's figure out if we're the right fit.
We take on a limited number of new projects each year. Tell us what you're trying to solve and we'll give you an honest answer.