FileMaker support for your China office, without waiting for head office's morning.
Cape Town is six hours behind China. Your China team can raise a problem in their afternoon and reach a developer who is at work, and we keep going after they leave, so smaller changes are often ready to review the next morning.
BasicData's FileMaker team works from Cape Town for sourcing, import and trading businesses whose head office and China office run on one FileMaker or BasicPSF system. Both offices reach the same team.
What we look after for both offices.
It is the FileMaker work we do for every client, scheduled around an office six hours ahead of ours. It covers the China team's day-to-day problems, the shared system behind both offices, and the reports head office relies on.
Support that overlaps your China team's working afternoon
Changes worked on after your China office closes, often ready by their next morning
BasicPSF for orders, suppliers and factories
BasicInsights dashboards and email reports that both offices read from the same data
Orders and costs in more than one currency
Server hosting, monitoring and backups
Takeover of systems left behind by a developer who has moved on
Integrations with the other systems each office uses
A review of how your China office connects to the system before we recommend a setup
Nothing goes live until you approve it, and we take a backup first
One system, two offices, no waiting for the other time zone.
When head office and the China office share one system, the time difference turns into a queue. A developer who works only head office hours often sees a problem from China as the China team is leaving, so the answer reaches them the next day at the earliest.
Cape Town is six hours behind China all year. Our working day overlaps your China team's afternoon, so problems are picked up while they are still at their desks, and we keep working after they leave. Smaller changes are often ready to review the next morning.
We are a registered member of the Claris FileMaker Business Alliance, the formal partner programme for professional FileMaker development companies.
Sourcing, import and trading businesses with people in China.
This suits businesses whose buying, quality control or supplier teams sit in China and work in the same system as head office. If your China team's problems wait for a head office morning, or your developer works only one office's hours, it is worth a conversation.
Questions about FileMaker support for China offices.
How the hours work, what is covered and what it costs.
What hours do you cover in China time?
Cape Town is six hours behind China all year, so our working day overlaps your China team's afternoon and evening. They can raise a problem and reach a developer who is at work, and we keep working after they go home.
Why support a China office from Cape Town?
Cape Town is six hours behind China all year, and neither observes daylight saving, so the overlap never shifts. Our day covers your China team's afternoon and evening, and overlaps head office hours in Europe and South Africa.
What happens after my China team goes home?
We keep working on what they raised. Work that fits in the rest of our day is ready to review the next morning, and nothing goes live until you approve it.
Do you work with sourcing and buying offices?
Yes. BasicPSF, our supply chain platform, is built for multi-brand retail sourcing, and BasicInsights adds dashboards and email reports on top of it. We also support custom FileMaker systems run by sourcing and import businesses.
Can head office and the China office see the same reports?
Yes. BasicInsights dashboards and email reports run from one set of data, so both offices work from the same figures.
Can you take over an existing system?
Yes, whether it was built in-house or by another developer. We review it first and tell you honestly what it needs before you commit to anything.
What does it cost?
We scope the first piece of work and price it before we start, then agree how ongoing support is billed. Our rates reflect where we are based, not the quality of the work.
Tell us how your China office uses the system.
Tell us who works in the system in China and at head office, and where work gets stuck between the two. We will tell you what support would look like for both offices.