Remote Help Desk
Remote Help Desk
IT support when you need it most, onsite or remote.
When one of your computers or applications isn’t working right, it can slow down productivity for the whole team. With Remote Help Desk from BasicData you can get back to business faster. With our IT Remote Help Desk services, you get support that’s always one click or one call away – utilizing remote access technologies, BasicData technicians are able to provide diagnosis and repair services to end users when they need it.
Getting assistance is as easy as 1…2…3
- Step 1
Open a support request via our BasicData Help Desk Platform - Step 2
One of our Support Specialists will contact you to request a secure. single instance remote connection to your PC, MAC or Server. - Step 3
Once connected, a Support Specialist will be able see what you see, take control and resolve your problems.